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support@smithlom.com

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FAQ

Q: When will I know when my order has been shipped?
A: Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a notification through email.


Q: How long does shipping take?
A: Our fulfillment centers are located around the world. For domestic orders in the United States, delivery will normally take about 7 to 20 business days. This is just an estimate and doesn't include weekends or holidays. When your order has been shipped, you will receive an email with tracking information. For International orders, please allow up to 3-5 weeks.


Q: Why does shipping take so long?
A: In order to offer you very advantageous prices but also to avoid significant expenses while guaranteeing you quality products, we collaborate with suppliers based abroad. Our goods are therefore also abroad. The routing of these products to their destination therefore takes time.

Deadlines also vary depending on your location.


Q: Do you ship Internationally?
A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.

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